five key elements to achieve it

five key elements to achieve it

How to achieve something memorable with the guest experience? ISIL Go, ISIL’s online education platform, shows you the key elements of a good guest experience.

Guest experience (or guest experience in Spanish) is the feeling (preferably positive) that the guest experiences with a hotel or lodging establishment.

The guest experience implies being very clear about the values ​​you want to convey to users, your objectives and your added value, which will differentiate you from the competition.

And it is that, today, with people completely interconnected and information being shared faster and faster, the goal of providing a positive experience for guests has become the keyword in the hospitality industry.

Current clients love to feel well cared for, pampered, and are looking for new experiences, memorable stories to share. The guest experience should aim at all of this, and this is where the investment of companies in the industry should be concentrated.

Why invest in that goal?

The idea is that the guest begins to have a rewarding and positive experience, from the moment the reservation is made until the end of their stay at the establishment. You have to help him, drive him correctly so that he has a memorable, unforgettable experience.

In this regard, ISIL Go, ISIL’s online education platform, shows you the five key elements of a good guest experience.

Key elements of a good guest experience
1. The staff of the establishment

Much of the success in the arduous task of making the guest’s stay as satisfying and enjoyable as possible rests with the company’s staff.

Ask yourself: How do your staff behave with customers? How efficient are they? At this point, depending on the service provided by our staff, we can offer the difference compared to our competition.

2. Cleanliness and hygiene

After two years of the pandemic, it is normal for travelers to be very concerned about their health when they travel and visit a hotel, so it is necessary to ensure that the establishment carries out the best sanitary practices.

3. Make sure your website is user friendly

The hotel experience starts with a visit to the company’s website, so you want to make sure it’s intuitive and easy to use, not cumbersome. You have to offer accurate and up-to-date information.

4. Offer personalized service

The technology allows hotels to collect information about guests, such as the purpose of their stay, age of the client, etc., which is an excellent opportunity to personalize services, if it is within the possibilities of the business.

5. Listen to your client, collect their opinion

You should ask customers what the hotel can do to help them improve their stay, what else they need, what they want or what they expect from the service. It is a simple, but effective way to obtain valuable information that will help you to adapt your services.

ISIL Go presents the online course “Guest Service Experience: Managing the best guest experience”

At ISIL Go, ISIL’s online education platform, they know that constant learning is key to training professionals. That is why they have for you the online course “Guest Service Experience: Managing the best guest experience”.

This online course will help you develop the necessary skills to manage quality control procedures that guarantee high-level standards, in order to exceed the expectations of guests with safe, welcoming and aesthetic accommodation environments; always showing dedication to service and initiative.

You will also learn to manage quality control procedures in administrative and operational functions to guarantee safe, welcoming and aesthetic accommodation environments, seeking to exceed guest expectations and respecting five-star quality standards.

Find out more about this online course here

About ISIL Go

ISIL Go is ISIL’s e-learning platform. It was launched on June 14, 2021, as a project to enhance the institution’s commitment to online education.

ISIL Go has more than 150 courses in categories such as Administration, Commercial, Communications, Accounting and Finance, Design, Interior Design, Education, Soft Skills, Innovation and Digital Transformation, Marketing, Operations and Logistics, Talent and Wellnes.

Each course lasts 6 hours, has audiovisual material, interactivity activities, presentations and downloads for users, questions according to the course and closes with an evaluation that includes questionnaires and diagnoses.

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