How can we avoid conflicts in a company’s WhatsApp group? Here we provide some keys.
WhatsApp has become one of the most used platforms in Peru. Research reveals that 85% of Peruvians have this communication tool installed on their cell phones.
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The use of WhatsApp became even more widespread during the pandemic because a large number of companies around the planet chose to encourage remote work among their staff, first due to the mandatory confinement ordered by governments and, currently, because it has been shown that non-face-to-face work is more productive and reduces costs.
However, the rise of WhatsApp also has an unpleasant side because, in some cases, it has become a real nightmare for the members of a company who must communicate daily through this tool.
How can we avoid conflicts in a company’s WhatsApp group? Here are some keys:
- It is essential to respect the purpose of the WhatsApp group. Let’s start by defining what the objective of having created this group is, that is, if it is used only in case of emergencies or for group meetings, in addition to sending work-related instructions, commissions, etc.
- We must establish communication schedules. Communications should ideally be sent only during business hours because, after all, that’s what the company’s WhatsApp group was created for.
- Avoid sending memes, news and personal images in the company group. That distracts staff or makes them uncomfortable.
- Never send information that has not been duly confirmed. This can generate confusion and even panic in the company.
- Periodically review the information shared in the group the WhatsApp. Answer the questions that involve you; and be sure to give positive feedback.
- Be clear when sending a message to whatsapp group. The goal is for everyone to understand what you are trying to communicate.
- Never make inappropriate comments. And much less broadcast content that may be offensive. Remember that, depending on the seriousness of the message, this could even cost you your position in the company.
- Avoid emojis. Because the use of some icons in the WhatsApp group could lead to misinterpretation.
- Address personal conflicts outside of the group. Avoid exposing them in public with a claim or complaint about their work.
- Never send files or images that are too large. This overwhelms the phones memory.
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